Empowering NHS staff with information to elevate patient care

Empowering NHS staff with information to elevate patient care

Darren Zimmer, Chief Product Officer of Diligram, explains how MyStaff app transforms how information flows within healthcare organisations to benefit those on the frontline of patient care.

As healthcare evolves, so does the importance of efficient, accessible, and accurate information for those on the frontline of patient care. Over time, NHS Trusts have seen how fragmented and outdated document management practices can lead to unnecessary delays, errors, and a lack of confidence among healthcare workers. Information gaps not only hinder staff productivity but also put patient outcomes at risk when the latest guidelines or policies are inaccessible or outdated.

We understood that resolving this issue required more than a patchwork solution; it demanded a comprehensive, digital transformation. That’s why we worked closely with NHS staff to develop the MyStaff app—a complete end-to-end document management system specifically designed to address these gaps in healthcare settings.

How MyStaff solves the NHS document management challenge

Traditionally, healthcare document management has been highly manual: policies are drafted offline, approved in steps, converted into PDFs, and then manually uploaded to an intranet. This approach introduces delays, creates version control issues, and risks staff not having the latest information. With MyStaff, we’ve digitised and streamlined this entire process, transforming how information flows within healthcare organisations.

Using the MyStaff app, staff can easily access the most current documents at any time, from any location—whether in the hospital, on rounds, or remotely. With full audit logs and tracking capabilities, MyStaff ensures every version is accounted for, and compliance with mandatory guidelines is maintained seamlessly. For example, document owners can monitor document access and confirm staff have reviewed essential updates. The app’s connection to national guidelines (e.g., from NICE) further ensures that local policies reflect current best practices.

These advancements lead to a remarkable increase in efficiency. For instance, accessing key documents has gone from an average of 7.5 minutes to less than 30 seconds. Document compliance has leapt from under 60% to over 97%, thanks to real-time document status tracking, prioritisation tools for updating critical content, and notifications that reduce administrative burden for busy teams.

Positive outcomes for NHS Trusts

The MyStaff app is about more than just improving document access—it’s about empowering healthcare staff to focus on patient care rather than administrative tasks. NHS Trusts using MyStaff have experienced substantial benefits:

• Enhanced patient care: With the latest policies and procedures at their fingertips, healthcare staff can deliver better, safer care, confident they’re following the most current guidelines.
• Improved staff efficiency: MyStaff’s intuitive workflows cut down on time-consuming tasks, helping staff focus on core responsibilities rather than document hunting. We have calculated that the app should release 55,000 hours’ worth of staff capacity over 3 years – the equivalent of almost £4m in staff costs.
• Strengthened NHS corporate and clinical governance: Transparent tracking and reporting simplify compliance and accountability, reinforcing trust in the organisation’s commitment to quality.
• Reduced costs: Streamlined workflows and minimised risk of errors save valuable staff time, allowing NHS Trusts to operate more efficiently.

Looking ahead, we’re excited to expand the app’s capabilities further with new functionality. These innovations, developed in collaboration with our customers, will continue to simplify processes and support staff in delivering high-quality, compliant care from day one.

At Diligram, we believe that better information access leads to better care outcomes. MyStaff empowers NHS Trusts to enhance patient care, reinforce governance, and ensure that healthcare professionals have the support they need to excel.

Contact us today to see how MyStaff can elevate the quality of care across your organisation.